SIM Card

  • Ensure your SIM card is on a basic plan. 10 cents per minute voice, add on unlimited texting. The basic plan is a pay-as-you-go plan, pre-paid and post-paid plans have many issues involved with them and usually do not work properly.
  • Things to check is to make sure the IMEI number from the SIM card is not connected to a phone or tablet. The IMEI number should be a default number or all 1’s. Do not use the IMEI number on the camera. Our module is set up to work on any GSM network and not affiliated with AT&T.
  • T-mobile will differ. Price plan may be around 30 dollars and will include voice. They do not offer a text only plan.
  • If you are on a mobile share plan where you added it to your existing account and are paying $9.99 a month, the camera was probably added as a tablet. Meaning AT&T used a tablet IMEI number for your camera. Your camera is sharing data and voice with this plan. AT&T needs to block text or emails being sent to this number.
  • AT&T and T-mobile- the SIM card was not properly activated. The plan was placed on the incorrect plan. (Usually if placed on a prepaid plan this happens).
  • I got the sim card last year and it was working. It suddenly stop working now. The carrier keeps changing the type of service on the SIM card. The carrier system does an automatic “Sweeping Search” and there is no way to tell when it will happen. When it finds a device during the search that their system is unfamiliar with, it automatically changes it to a data service (which you would think would still send an email). Unfortunately this is an ongoing issue and we have no control over it until we upgrade our cameras to data plans.

Last Update: 04.01.2020  

02.12.2020  Camera Troubleshooting

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