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Live button not turning Green

Live button isn’t turning green or is unresponsive. Here are some steps you can follow to get it back into operation.

Refresh

Fully closing the app and re-opening is your first step to refreshing it, this is what we call closing background running apps. If you are using an iPhone, from the Home Screen, swipe up from the bottom of the screen and pause in the middle of the screen. This will show all apps opened and running in the background. You can swipe left or right to find the app you want to close, swiping the app up will remove it from running in the background.
If you are using an Android device, from the Home Screen, tap on the App Overview button, this is the one next to the Home and Back button generally on the bottom. This will open up all your apps running in the background, you can choose to Close All, or swipe up to remove it.
Open the app as usual generally resolves most lag issues or the Live button not turning green.

WiFi

Make sure you have a good data connection on your phone or are on WiFi, having a poor data connection will play a huge role in connectivity and streaming live video. Turning WiFi off then back on could re-establish the connection.

Remove and Reinstall

This next step is for Android devices only and not an option on iPhones. You will need to clear the cache and data for the app. If you long press the app, then tap on the (i) button, it will bring you to the settings page for the app. The other method is to go to your phone settings > apps > jagerpro app > storage. Under storage, you will need to clear out the cache, then the data. You will have to log back into your account.
If the above step(s) don’t refresh your app, then you may have to uninstall and re-install the app on your device. Usually long pressing on the app will open up a new option to Uninstall. Once uninstalled, you may want to power cycle your phone to fully delete all the information from the app. Go to the Apple App store or Google Play store and search for “jagerpro camera mgmt” and re-install the app back to your device.
For more information, visit our blog on refreshing your mobile app.

Last Update: 05.21.2024  

01.17.2024  Camera Troubleshooting

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