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SIM card not found

This is usually an issue reading the SIM card.
Ensure the SIM card is present, not damaged and fully inserted. You can clean off the SIM using a pencil eraser. Remove the SIM by pushing it in, it is spring activated and will pop out. Once removed, be careful not to drop or damage it, gently clean off the brass portion using a pencil eraser. Blow off the excess residue and re-insert the SIM back into the camera. If you are in the field, just pop it in and out a few times to scrape the contacts. If you have another camera, try using the SIM from it to see if anything changes.
See Connection Issues for more details.
If this doesn’t resolve the issue, contact support for additional assistance.

Last Update: 01.18.2024  

11.02.2020  Camera Troubleshooting

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