This guide covers basic camera troubleshooting steps to help resolve the most common issues quickly. If your camera is not working as expected, try the steps below. Most issues can be resolved quickly by following these recommendations.
Camera Will Not Turn On or Beeps and Turns Off
Check the batteries using a voltmeter to make sure they have enough power.
If you don’t have a voltmeter, replace the batteries with new ones.
Make sure the batteries are installed correctly.
Camera Stops Sending Photos
Turn the camera off, wait a few seconds, and then turn it back on.
This quick reset can help resolve temporary network or connection issues.
Camera Is Slow or Stops Sending Photos
This may be caused by an SD card read/write error.
Format the SD card using the camera’s menu.
Be sure to save any important photos before formatting.
Using a properly formatted SD card often restores normal performance.
Settings Appear Incorrect
Reset the camera to the recommended default settings.
The camera itself is the most reliable source for its settings.
If the website or mobile app displays different information, trust the settings shown on the camera.
Need More Help?
If the issue continues after trying these basic camera troubleshooting steps, please continue reviewing the troubleshooting tips and follow the links provided for more detailed instructions to make sure nothing was missed.
If the problem persists after completing all recommended steps, please contact customer support for further assistance.
Last Update: 12.26.2025