I can receive photos on my phone but the camera doesn’t respond to commands

Check that the phone number is present on the app. Tap the 3 dot, 3 line menu icon and open Camera Settings. The phone number can be located under Wireless Settings. You can also update the phone number here. This is not your phone number, it is the phone number issued by JAGER PRO that is assigned to your active SIM card. If you don’t know the correct phone number or it is not present, check your emails from JAGER PRO.

Ensure the phone number is correct, this usually occurs when a payment fails or subscription is renewed and a new phone number is issued. Check your email for the updated phone number.

May have dashes in phone number. Under Wireless Settings, ensure no dashes or special characters are in the phone number (706) 555-1234. It should only be the 10 digit phone numbers 7065551234, no 1 before the number.

When requesting a photo through the app, ensure your messaging opens and the cameras phone number populates in the ‘To’ section. It will also have *500# (Take Photo Now command) in the message body. If it isn’t present, check the information from above.

When in doubt, contact support for additional assistance.

 

Last Update: 11.06.2020  

02.12.2020  Camera Troubleshooting

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