If your camera is not dropping the gate, one of these could be the reason.

Will your on-site remote drop the gate? If yes, re-sync your camera to your control box. Click here for the syncing process or watch this video.

Will your camera respond to the take photo now command? If not, then click here to check the camera.

Are the commands not showing on the app? If not, click here for instruction on refreshing your app.