How to Fix a Gate That Won’t Drop

• Step 1: Check camera response
• Send a “Take Photo Now” command from the app
• If the camera does NOT respond, move to Step 2
• If the camera DOES respond, skip to Step 4

• Step 2: Verify the camera phone number
• Open the app menu (tap the 3 dots / 3 lines icon)
• Go to Camera Settings
• Select Wireless Settings
• Locate the assigned phone number

• Step 3: Confirm correct phone number
• Make sure a phone number is listed
• ⚠️ Important: This is NOT your personal phone number; it is the number assigned by JAGER PRO® for your SIM card
• If the number is missing or incorrect:
• Update it in the app, or check your JAGER PRO emails for the correct number

• Step 4: Test the on-site remote
• If the camera responds to commands, try using the on-site remote
• If the remote successfully drops the gate, continue to Step 5

• Step 5: Re-sync your system
• Re-sync your camera to the control box
• Follow the official syncing instructions provided by JAGER PRO®

• Step 6: Contact support if needed
• If syncing does not work
• Or the issue continues after all steps
• Reach out to JAGER PRO support for further troubleshooting
• Watch This Video To Help With Syncing Your Gate To Your Camera