If you are having connection issues or failed to wake up camera, ensure the antenna is fully inserted and not broken. If you are using a paddle antenna and it spins, the wire connection can come loose and lose connection, try using a different antenna from another camera to see if the signal changes. If you have low signal, employ a booster antenna. Here is more information about antennas.
Ensure the SIM card is present and fully inserted. You can clean off the SIM card using a pencil eraser. Remove the SIM card by pushing it in, it is spring activated and will pop out. Once removed, be careful not to drop or damage it, gently clean off the brass portion using a pencil eraser. Blow off the excess residue and re-insert the SIM card back into the camera. If you are in the field, just pop it in and out a few times to scrape the contacts. If you have another camera, try using the SIM card from it to see if anything changes.
If you receive an error message “register network failure” or “improper SIM card or APN settings”, then you will need to update the APN settings.
Follow these directions for an AT&T Camera.
Turn the camera on to setup, wait until it say’s “register network failure”. Press OK, ensure it has or shows signal, press menu, left arrow one time to the wireless menu. Down arrow to Diagnostics, press OK, down arrow to APN Settings, press OK. The password is 123456. Left or right arrow to change the APN setting to “APNBR”. If it already say’s APNBR, left arrow one time then right arrow back to APNBR. Press menu to exit and save, then turn the switch to off and back onto setup again. This usually resolves this issue, if not then you may have to do a Firmware update on the camera.
Follow these directions for a Verizon Camera.
Turn the camera on to setup, wait until it say’s “register network failure”. Press OK, ensure it has or shows signal, press menu, left arrow one time to the wireless menu. Down arrow to Diagnostics, press OK, down arrow to APN Settings, press OK. The password is 123456. Left or right arrow to change it from public to custom. You will have to type in “vzwinternet” using the keypad. Press menu to exit and save, then turn the switch to off and back onto setup again. This usually resolves this issue, if not then you may have to do a Firmware update on the camera.
Follow these directions on a Live Stream Camera.
Turn the camera to on. You don’t have to wait for signal bars to update the APN settings on an LV camera. Press Menu, left arrow one time to the wireless menu, down arrow to APN settings. Press OK, highlight the APN settings, left or right arrow to Custom, press OK. Down arrow one time then right arrow to open the keypad. Type in “broadband” for AT&T, “vzwinternet” for Verizon. Press Menu to exit and save, then turn the switch to off, then back to on.
To use the keypad, use the arrow keys to move the cursor to the appropriate set of letters, if you are typing in “broadband”, move to abc, then press the OK button twice to go from a to b. Move the cursor down to pqrs, press the OK button three times to move from p to r. Repeat these steps. If you make a mistake, move the cursor to “delete” and press OK.
If this doesn’t resolve the issue, contact support for additional assistance.
Last Update: 03.04.2025